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PLEASE NOTE: EACH APPOINTMENT LASTS FOR 10 MINUTES AND IS FOR ONE PATIENT ONLY. IF YOU REQUIRE MORE TIME WITH THE DOCTOR. PLEASE ASK THE RECEPTIONIST FOR A DOUBLE APPOINTMENT.
Confidentiality of medical records and personal information is taken very seriously within the Practice. All staff are bound by strict rules of confidentiality and comply with the Data Protection Act.
The Practice uses computers for clinical as well as administrative purposes and will collect information concerning your health care. Information is only made available to staff members who need to know.
Identifiable information will only be shared with others outside the practice in the following circumstances:
Occasionally medically qualified persons may access the practice records in order to verify standards of quality. This is done in a way that protects your identity.
All patients have a right to access their health records. Application for access should be made in writing to the Practice Manager who will explain the procedure.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
The doctors and staff strive to give a high standard of patient care and to maintain the best possible relations with our patients at all times.
However, we accept that from time to time patients may feel dissatisfied and in such cases we act quickly when problems arise.
If you have any comment, complaint or suggestion on any aspect of the service provided, please bring this to the attention of the Practice Manager who will address your concerns and conduct a full investigation if appropriate.
The website of the Northern Ireland Ombudsman explains the process of complaining about the NHS in Northern Ireland.
What is Zero Tolerance?
Zero Tolerance is when all abuse against staff/patients/visitors is totally unacceptable.
What is physical abuse?
The intentional use of force against the person of another without lawful justification, resulting in physical injury or personal discomfort.
What is non physical abuse?
The use of inappropriate words or behaviour causing distress and/or constituting harrassment.
In the event of violence and/or aggression
All such instances will be reported to the Practice Manager and GP Partners who will decide on the relevant course of action.
If a patient poses a threat, physical or otherwise, to GPs, staff or other patients, the Police will be called. If the patient has left the premises and there is no immediate danger, the Police will be notified of the incident for future reference.
Removal from the Practice list
A good patient/doctor relationship based on mutual respect and trust is the cornerstone of good patient care. If a patient engages in violent and/or aggressive behaviour towards the GPs or staff they face removal from the Practice list.
If a patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The affect of this is:
Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery it has become necessary to implement the following policy:
If you fail to attend 3 appointments within the year whether with the GP or Nurse (Jan -Dec) you will be removed from this practice list and may be required to find an alternative doctor.
If you cannot attend your appointments for any reason please let us know as soon as possible, we can then offer the appointment to someone else.
Please click on the link to read the practice privacy notice